royal389Terms of Use
We at royal389 set out these terms to explain how our platform operates, what we expect from you as a user, and how we protect your account and data. When you open an account on royal389, you agree to these terms. We enforce them consistently across all users, and we update them periodically to reflect changes in our service or applicable law.
Our platform offers sportsbook markets, live-dealer tables, slot games, and esports betting. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. We process withdrawals through the same methods. All transactions on royal389 are subject to verification and our standard settlement procedures.
This page covers account opening, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. If you have questions about any term, our support team can clarify. We are available in Indonesian and English during standard business hours.
Account Opening and User Responsibilities
To open an account on royal389, you must be of legal age in your jurisdiction and not prohibited by local law from using our services. We require your full name, date of birth, and a valid identification number. This information is used for account verification and to comply with anti-money-laundering regulations. We keep your data secure using standard encryption and do not share it with third parties without your consent, except where required by law.
You are responsible for keeping your password confidential and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately. We can reset your password through our password reset pageWe recommend enabling two-factor authentication if available on your account tier.
We reserve the right to suspend or close your account if we detect suspicious activity, repeated violations of these terms, or if you breach our responsible-use policies. If we close your account, we will return any remaining balance to your original payment method, subject to verification.
Key takeaways
- You must be of legal age and not prohibited by local law
- Provide accurate identification for account verification
- Keep your password confidential and report suspicious activity
- We may suspend or close accounts that violate our terms
- Remaining balances are returned to your original payment method
Deposits and Withdrawals on royal389
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Minimum deposit amounts are set per payment method and account tier. Funds typically appear in your royal389 account within moments of confirmation. We do not charge deposit fees, but your payment provider may apply their own charges.
Withdrawals on royal389 require account verification. You request a payout through our withdrawal request pagewe verify your identity and the transaction, and we send funds back to your original payment method. Verification may take a few hours during peak times. Once approved, funds settle according to your payment provider's schedule—usually within one business day for mobile banking and mobile wallets, and one to three days for bank transfers.
We reserve the right to delay or refuse withdrawals if we detect suspicious activity, if your account is under review, or if the withdrawal violates our terms. We will notify you of any delay and explain the reason. If you have questions about a withdrawal, contact our support team.
Bonus Terms and Promotional Offers
We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms—such as minimum deposit amounts, wagering requirements, or game restrictions. We display these terms clearly when you claim a bonus. Bonuses are non-transferable and may expire if not used within a specified period. We reserve the right to modify or withdraw promotional offers at any time.
We at royal389 operate transparently. Our terms are straightforward, our settlement is fair, and our support is available when you need it.
Dispute Resolution and Jurisdiction Notice
If you have a dispute with royal389, we encourage you to contact our support team first. We investigate all complaints and aim to resolve issues within a reasonable timeframe. If we cannot resolve your dispute through support, you may escalate it to our complaints department. We will provide you with a reference number and timeline for resolution.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access royal389 from a jurisdiction where our services are not permitted, you do so at your own risk, and we are not liable for any consequences.
We settle all markets based on official results from the relevant governing body—such as the official league for Liga 1 or Piala Indonesia, or the tournament organizer for international events. If a result is disputed or overturned after settlement, we apply standard settlement rules as published in our terms. We do not re-settle markets based on subsequent appeals or reversals unless the official result is formally changed.
Data Protection and Security
We protect your personal data using standard encryption and secure server infrastructure. We do not sell your data to third parties. We may share your data with payment providers, regulatory authorities, or law enforcement if required by law. You have the right to request access to your data or to request deletion, subject to legal retention requirements. Contact our support team to exercise these rights.
Changes to These Terms
We may update these terms from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of royal389 after such notice constitutes acceptance of the updated terms. If you do not agree with any change, you may close your account and request a withdrawal of your balance.
We at royal389 operate with transparency and fairness. Our terms are designed to protect both you and our platform. We enforce them consistently, and we are available to answer questions or resolve disputes. If you have concerns about any aspect of our service—whether it is account security, payment processing, or market settlement—contact our support team. We are here to help.